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Frequently Asked Questions
We know you may have questions about our services, processes, and what to expect when working with us. On this page, we’ve compiled answers to some of the most common questions we receive. If you don’t find the answer you’re looking for, feel free to give us a call or send us a message. Our live representatives are always happy to help!
Call or message us today
Still have questions? We’d love to hear from you. Call or message Mr. Rooter Plumbing to get in touch with a live representative today.
What happens if I’m not satisfied with the service?
Customer satisfaction is our top priority. If you’re not happy with our work, then let us know right away and we’ll make it right. Your trust and confidence in our services are what keep us going.
How long does it typically take to complete a plumbing job?
The time required depends on the complexity of the job. Smaller repairs like fixing a faucet or unclogging a drain may take less than an hour while larger projects like water heater installations or sewer line repairs could take several hours or more.
Can I schedule an appointment online?
Yes! Visit our website to schedule an appointment at your convenience. You can also call us directly to speak with a member of our team.
What services do you offer?
As a full-service plumbing company, we provide a full range of residential and commercial plumbing services, including but not limited to:
- Leak detection and repair
- Drain cleaning and unclogging
- Water heater installation, replacement, repair, and maintenance
- Sewer line services from installation and maintenance to repairs and replacements
- Plumbing fixture installations and replacements
- Diagnosis and troubleshooting
If you don’t see your specific needs listed, then give us a call! Chances are we can handle it.
How does flat-rate pricing work?
Flat-rate pricing means you’ll know exactly what the job will cost before we start. There are no hidden fees or surprise charges – just transparent pricing for quality work.
Do you provide price estimates upfront?
We offer upfront and flat-rate pricing for all of our services. While some complex jobs may require a small diagnostic fee for in-depth assessments, we’ll always discuss costs with you before any work begins.
Do you offer emergency services?
Yes, we take it upon ourselves to provide emergency plumbing services for those unexpected situations that just can’t wait. Whether you’re dealing with a burst pipe, flooding, or a major leak, our plumbing team is ready to respond day or night.
Are your plumbers licensed and insured?
Yes! All of our plumbers in Tracy are licensed, insured, and trained to meet the highest industry standards. When you choose Mr. Rooter Plumbing, you can trust that you’re working with experienced professionals.
What areas do you serve?
Mr. Rooter Plumbing proudly serves homes and businesses across Tracy, CA, and surrounding cities. If you’re unsure whether you’re in our service area, then give us a call and we’ll confirm!
